Celebrity Cruises Reviews

This pains me to give such a low rating, as I have cruised with Celebrity, and it was great. This time we booked a mini cruise as my friend has book with CC later this year on a long cruise but was apprehensive, so I suggested a mini cruise to get a good taste of what to expect.

The issues with booking the extras and getting clarity on what we have booked has been nothing but painful. We have a booking for day one for lunch and yet we can not get booked for the wellness check until after, so won’t be able to board! I have called, emailed, and even sent to the CEO, on the numerous issues, not even a response in over a week. When I called I basically got told nothing we can do.

So now we must turn up early and hope we can board!

Seeing the ratings here the service clearly has gone way down.

Complaint - RE: Our Booking - 5228685 JONES and 6448778 LING - CC NUMBER 371980132

I honestly couldn’t rave about our cruise last year on the new ship Celebrity Beyond. We have actually booked again to sail the Greek islands on the Beyond again. The staff were (beyond) helpful and friendly, so much so we are hoping many of the same staff are on our cruise this time.
The food in the four main dining restaurants was fantastic and the sommeliers were top tier at matching food. Nothing was too much trouble and if you didn’t like something you could easily have it switched for something else. The shows were fantastic and mostly entertaining (there were a few that weren’t to our taste but that’s personal choice really). The only issue we had was the tours weren’t great value for money in our opinion. I feel they are designed for an older audience (we are in our late twenties so like to do more independent touring).
Madre from the Reservations team helped us finalise our booking for this year and she could not have been more helpful at helping us arrange transfers and our luggage.

This review is for their website. It sucks. It just sells you things. You can't actually check your reservation. There is NO way to see the restaurant reservations you've made (literally none), no way to check your airport transfers -- nowhere. A Carnival rep (phillippines or similar) tells you to download the app if you want to see the actual itinerary of excursions, transfers and restaurant reservations you've made.

We're lucky - we're phone literate. What about their key demographic? 60-90 year olds? Those folks aren't all going to be able to use the app.

Stooopid stoooopid planning. Don't bother trying to see what you've purchased on their website. It's app or nothing and that is exactly what we were told. Likely because it's harder to print from your phone to a printer.

Also, you can't book anything w/o calling their 844 number. We were never allowed/able to book our own excursions and restaurant bookings. We had to call.. and yes, we were using google chrome, just like they said we had to do.

This was our 1st cruise since the pandemic. Prior to Covid, we cruises 2 or more times a year, but this was our first cruise on Celebrity. On Day one, we were greeted with racism. When we reported the first incident, we were showered with apologies (acknowledgement), free services and told that Celebrity Summit provided its staff with bias training and that the cruise ship had not had a racist incident in over twenty years (Mr. Sotosh)! We continued to experience sub par services from individuals who did not consider our Black skin worthy of excellent services. One incident after the other proved we had to endure a ten day 27th wedding anniversary on a cruise where our money was as green as the next person, yet we were treated as less (Josiah blew his nose and then attempted to serve me a burger), even at times ignored. Thankfully we did find solace in communing with the black staff, who helped us endure a ten day cruise. I’m saying NO to Celebrity!

We cruised on the Apex the third week of April 2023. The food was a 5 out of 10 in the main 4 dining rooms. We ate at Fine Cut Steakhouse one night and it was good but nothing to jump up and down about for the money we spent. We each got a side of béarnaise that was just so so. Knorr béarnaise from the packet is better. It was extremely hard to understand many of the employees. Since Celebrity is supposed to be the more elegant choice of the Royal Caribbean family we expected to be really wowed. The ship was very dark. There wasn't a whole lot to do. They didn't even have bingo - what's up with that!!!! as most of the passengers were senior citizens. It was like an extremely watered down version of all the other cruise lines. The virtual balconies were not great. When you open the top window to create your balcony the hot air floods into the cabin and so we kept ours up most all the time. Unless you're fond of sweating you will probably do what we did and keep it closed and end up with a big window instead. We had good time despite our disappointment in several areas so will be returning to Royal Caribbean in the future.

I was on Celebrity Infinity. I found two things terribly disturbing. The first thing is their dishonesty. No one checked our vaccination status upon boarding the ship. One of my friends never got vaccinated. She tried to take the high road and do a Covid test prior to boarding, but a crew member dishonestly changed her status to vaccinated. They claimed yes that the thousands of people on the ship were all vaccinated which is statistically unlikely. And how would they know anyhow if they never checked? In the dining area, I witnessed a woman coughing right at the drink dispenser, and multiple people were handling serving utensils when we should have been served by crew.
I have worked in a hospital setting for years and never came down with Covid until this trip. I lost six days of a 12 day cruise and the only reimbursement I got was $249. The only way they would have offered me $900 is if I took a credit for another cruise. Shame on Celebrity Cruises.

My family and I sailed on the Celebrity Edge around the Mediterranean. It was our first cruise and to be honest will be our last one.
My daughter had just turned 18 and was enjoying going to the nightclub onboard the Edge when one night she was approached by a couple and her drink was spiked. She was then taken up to their room and sexually assaulted. On reporting this to the ships security they failed to arrange for my daughter to be drugs tested and didn’t even file a report. There were people onboard that witnessed this couple acting strange around young girls and there were complaints made about them, however this couple were still allowed to wander around the ship.

Whilst I know this type of thing can happen anywhere I would have thought my daughter would have been safe on a cruise ship.
This was a truly traumatic experience, not just because what had happened but because Celebrity failed to act in a professional and caring manner.

My husband and I just completed a 10 day cruise to the Caribbean on the Silhouette. Beautiful ship with excellent customer service in all the bars and restaurants. I only have 2 complaints. We love Aquaclass mostly because of Blu but I am very disappointed that celebrity has discontinued including Premium drinks and upgraded Wi-Fi with Aquaclass reservations. Also we love Tortola because of the access to Jost Van Dyke and there are very few options that include Tortola. San Juan And Dominican Republic are a waste of time and included in too many cruises. Other than those 2 issues Celebrity is by far our favorite cruise line.

My wife and I sailed on the Celebrity Eclipse from Sydney to / around New Zealand in late Mar - early Apr ‘23. Our cabin was well prepared and, like the rest of the ship, spotlessly clean (as it remained throughout the cruise). The quality of service provided by our concierge and the catering staff was superb at all times and the activities and entertainments were well organised and enjoyable. We chose Celebrity on the recommendation of friends who sail with them regularly and keep returning because of their consistently positive experiences with the company. We chatted with many - mostly Australian - fellow passengers on our cruise who, for the same reasons, are also serial Celebrity cruisers. Incidentally, we were regularly asked whether we had any specific dietary needs and I tried various vegetarian dishes which I found as tasty and enjoyable to eat as the non-vegetarian food. Even more plant-based options would be welcome though.

The people we met Food Entertainment the life long friends we made but special mentions to some of the outstanding crew on board we loved Chin and his crew of barmen at the Mast Bar gave us so many laughs and outstanding service also Mahendra in the Qasar Bar lovely guy and outstanding service and who could forget the prompt and outstanding service from Randy on the Casino floor and Sports bar and to Olivia our cabin steward always smiling always a warm greeting on level 7 room 7172 ship should have awards for these people for there outstanding work can not wait to sail with them again

Give them a big miss if you are gluten intolerant. Promise bread and rolls etc.
If you wearing hearing aids and do not like loud music give them a big miss.
Do not dare to open your mouth to ask them to turn it down as you will be taken away and accused of abusing staff and told to stay in your room. When you ask to see the footage of the abuse, Bianca incharge of customer relations has not seen it and cannot produce it.

They do not cater for vegetarians!all they want you to eat if your a vegetarian is the same old boring menu,ie portabelo mushroom, risotto,steamed vegetables, boring menu,boring entertainment boring staff,fix up celebrity your never 5star more like 2 at best

Was given a cruise credit and was told in writing it had no expiry date . Then received another email 3 months later saying my credit was about to expire and could not be extended . When I questioned this I was told the first email was wrong and my credit expiry could not be extended . As there were no suitable cruises within the time frame I asked for a 4 month extension to be told over and over terms and conditioned would not allow this . Very unhappy with the outcome their mistake but I am the one that misses out .

My wife and I booked two back to back cruises on Celebrity Edge from Jan. 23 to Feb.3 and Feb.3 to Feb.13. We booked through Celebrity to avoid any problems down the road as it was our trip to celebrate our 50th wedding anniversary. We were promised this beautiful stateroom with a balcony. We haven’t travel in the last 3 years because of COVID.
The night before the embarcation we self tested for COVID with a negative result. The next day we proceeded to the ship for embarcation. We were shocked that there was nothing in place to screen passengers for COVID. We proceeded to our assigned stateroom only to be very disappointed with the balcony. It had a very obstructed view with reels of hoses on the platform next to our balcony. After complaining for 3 days, we were finally assigned a better stateroom.
After 6 days of cruising my wifefelt unwell and she remained in the room resting. The next day she still fell sick and to be respectful for the other passengers we went down to the medical clinic. She tested positive for COVID and had to be quarantined for the next 5 days. I tested negative so I could roam around the ship providing I wore a mask. Terrible experience.
Guest relations would call her everyday not to enquire how she was doing but mainly to make sure she was in the room. This person had absolutely no empathy, was very condescending and rude. We never made it to our second cruise because we were escorted off the ship apparently for breaching the ship protocol.
This ship is ultra modern but very impractical. The hot tubs are 2 story higher than the pool, the chairs although beautiful are very uncomfortable. The food was mediocre at best and we were very disappointed having travelled with Celebrity on numerous occasions and being most impressed with the food and the service. This time, personnel was not friendly, guests relation indifferent, the entertainment ordinary and the overall quality wasn’t there.
I would definitely recommend against this ship . We will be very hesitant to travel with Celebrity again.

This review is about celebrity cruise policies. We were supposed to sail on the celebrity silhouette on 2/23/23.
We traveled from New York to Florida 2days before and stayed in the home of our cousins in Margate Florida, they were going on the cruise with us. Unfortunately my cousin Louise felt sick the day before departure and tested positive for Covid, she got medical attention and retested at a medical facility. Of course now we are exposed to the virus. We decided not to go on the cruise since we did not want to put others at risk. Vacations to go advised us to request a refund from celebrity. We sent them all the information and the positive Covid results. The bottom line, my cousins are getting a full refund, but they are only offering us credit. Did they want us to take tbe cruise exposed to Covid? Very unfair! We flew home early of course and had to empty my whole JetBlue bank plus $$. They should have refunded us as well. We were penalized for doing the right thing